Job Title : Customer Experience Manager (Sales) Company : Multinational IT Company (H/W) Location : China Date : ASAP Responsibility: - Total ownership in managing & driving AP Sales team to meet all preset AP Sales customer satisfaction bonus metric, as well as AP Sales related CE operation metrics. - Also be responsible to drive Sales CE related internal process/project improvement in terms of variation reduction, shifting the mean & improve process capability. Requirement: - Degree or higher, preferable related to Sales or Marketing. - Min.6 years working experience with 2 years in management position & must have proven success in consistently managing a team to achieve goals. - Hand-on experience on problem solving tools/methodology such as 5C, 6 sigma, SPC, etc. will be an advantage. - Proven record in customer service or multinational technology Sales/Marketing environment with face to face customer interaction and driving result related to metrics - Ready to take challenges, to strategize and plan, to achieve the Customer Experience initiatives and ready to work out a recovery plan in a timely manner when the performance is not meeting its goal. - Must possess excellent written, oral communication and presentation skills. (English & Korean both)