Job Title : Customer Service Representative Company : Multinational Chemical Company Location : Kangnam, Seoul Date : ASAP Responsibility: -Coordinate customer orders from receiving to billing. -Continuously strive to achieve and maintain total customer satisfaction through ensuring customer service through well coordinated order management, good rapport and interaction between the Commercial and Production Teams; providing timely order management & report to all related functions. -Manage orders & inventory properly by analyzing and monitoring continuous changes in volume, product MIX, unit price etc. -Handle customer’s request & complaints -Load Purchase orders into the plants in local and other sites, through customer orders and sales forecast. -Work with production team and distribution team to ensure on time delivery to the customer by delivering on the confirmed date. -Communicate with affiliates for the B/S(import finish goods) fulfillment Requirement: -5 years or above working experiences in customer service environment and preferably in multi-national company related to chemical industry -With practical freight forwarding, L/C, shipping, banking document handling experiences -Solid working experience in forecasting and developing SOP is an added advantage -Excellent command of both written and spoken English -Proficient in MS office especially in MS Excel and Access. Possess practical experience in SAP and ERP solutions -Quick learner with ability to work independently with minimum supervision and flexibly enough to complete the job under time constraints -Pleasant personality with good communication and interpersonal skills