Job Title : Customer Service Representative
Company : Multinational Chemical Company
Location : Kangnam, Seoul
Date : ASAP
Responsibility:
-Coordinate customer orders from receiving to billing.
-Continuously strive to achieve and maintain total customer satisfaction
through ensuring customer service through well coordinated order management,
good rapport and interaction between the Commercial and Production Teams;
providing timely order management & report to all related functions.
-Manage orders & inventory properly by analyzing and monitoring continuous
changes in volume, product MIX, unit price etc.
-Handle customerí»s request & complaints
-Load Purchase orders into the plants in local and other sites, through
customer orders and sales forecast.
-Work with production team and distribution team to ensure on time delivery to
the customer by delivering on the confirmed date.
-Communicate with affiliates for the B/S(import finish goods) fulfillment

Requirement:
-5 years or above working experiences in customer service environment and
preferably in multi-national company related to chemical industry
-With practical freight forwarding, L/C, shipping, banking document handling
experiences
-Solid working experience in forecasting and developing SOP is an added
advantage
-Excellent command of both written and spoken English
-Proficient in MS office especially in MS Excel and Access. Possess practical
experience in SAP and ERP solutions
-Quick learner with ability to work independently with minimum supervision and
flexibly enough to complete the job under time constraints
-Pleasant personality with good communication and interpersonal skills
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