Job Title : Service Director (IT) Company : Multiantional IT company Location : Seoul Date : ASAP Responsibilities: - Provide directions for post sales account management services - Provide leadership for service quality of customer support from phone to onsite· - Drives improvement programs for quality and consistency of delivery through internal & external feedback - Drives feedback to Product Development on quality issues - Drives implementation of new initiatives to increase value of services Requirements: - Bachelors degree with 10 years in customer support, preferably in a multinational company. - Proven results in Customer Satisfaction and Cost Management - Experience in after-sales customer support with large data centers - Leadership skills-motivation, sense of urgency - Creative problem solving and executional excellence - Strong interpersonal skills and presentation skills - Customer handling skills - Analytical skill - Knowledge of enterprise customer requirements and support needs - Fluent in English (must)