Job Title : Sr. Technical Support Manager Company : Multinational IT Company(H/W) Location : China Date : ASAP Responsibility: - Manage Online Technical Support team based on Service Center in China to achieve assigned goal and keep high customer satisfaction Requirement: - Advanced understanding of customer service delivery and relationship of multiple assigned work groups. Experience in enterprise service delivery environment preferred - Proven resilience and high energy to handle fast-paced, high pressure direct services field in IT environment - Advanced leadership skills - Advanced training and coaching skills, able to motivate others in sensitive situations and orient a team to achieve goal - Bachelor's degree or equivalent, with a minimum of 10 years experience in customer service or related field and at least two years management experience - Excellent Korean and fluent English