Job Title : Customer Service Supervisor Company : Multinational Chemical company Location : Seoul Date : ASAP Role: -Lead and support the country customer service team to provide quality and valuable service to customers Responsibilities: -Lead a team of Customer Service Representatives -Leverage team members’ daily work, and set up back-up plan -Responsible for day-to-day operations such as order processing and invoicing, preparation of exports, shipping, and letters of credit documentation -Coordinate internal activities / initiatives associated with improving customer service level -Review customer service performance index and implement effective corrective and preventive actions -Responsible for SOX and ISO compliance and financial audit for fulfill order -Prepare fulfill order monitoring reports and ensure proper revenue recognition in the correct period Requirements: -Bachelors degree or above -Fluent in local language and English (verbal and written) -At least 8 years working experiences as Customer Service Rep (CSR) in multinational companies -Knowledge in SAP, L/C documentation, and shipping practices is a must -Experience in managing team as supervisor or Sr. CSR is preferred -Experience in Chemical or related industry is preferred -Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access) -Optimistic, and a good team player -Excellent communication and interpersonal skills -Quick and easy to learn -Able to handle multi-task and work independently, with good follow-up skills