Job Title : Customer Service Lead, APAC Company : Multinational Chemical manufacturer Location : Singapore Date : ASAP Responsibility: -Lead of APAC customer services team. -Lead and manage team performance to achieve assigned customer services in APAC region. Develop and communicate daily tasks to work team, including the priorities. -Monitor FORMAT system and make timely customer contact for receivables. Make appropriate escalation to Marketing for Receivables Management Manage sample orders and delivery. -Support the customer forecasting process with Marketing. -Perform complaint entry, closing, tracking and communication to customer Manage ADC processes -Monitor the order processing work flow and execution & provide supports and solutions. Ensure accurate and timely communication: one voice to customer of order related issues -Supervise country CSR on SAP, logistic matters in APAC region. -Co-ordinate product availability with Regional Planner. Compile and maintain accurate demand forecast at customer/article number level. -Provide accurate, timely reporting to Regional CS & S/D Manager. -Perform the contract closing step in SAP & APAC sales contract signature Experience: -Above bachelor degree -About 5~10 years experience in related sales & marketing supporting area -Technical skills: 3 years experience on ordering processing and SAP -Management skills: experience as team leader advantageous -Language Skills: Fluent in English, Japanese & Korean. Knowledge of Chinese advantageous -IT Skills: Proficiency in MS Word, Excel, Powerpoint, SAP -Core competency: Conscientious, Teamwork spirit, Self-motivated, Concern of quality and order, Customer service oriented, Structural and analytical thinking