Job Title : Customer Service Representative Company : Multinational Chemical Company Location : Seoul Date : ASAP RESPONSIBILITIES: - Process and manage customers' orders in compliance with order fulfillment process guidelines, function's performance standard and business rules - Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth the delivery of cargo to customers, indentify the late shipment - Handle incoming enquiries as appropriate in a timely and responsive manner - Problem solving at each stage of pre-order entry, order entry, post order entry and coordination of supply chain activities - Develop & maintain a strong working relationship with relevant functional groups within the company and most important with customers, through excellent communication skills - Act as backup to other CSR on order handling - Responsible to check the master data includes sold-to/ ship-to , material , price and report the error to the master team REQUIREMENTS: - University Degree or above in international trading, logistics, supply chain management, business management, etc. is preferred; - Applicants should have at minimum experience equivalent to 3-5 years on multinational company in supply chain function - Applicants who have experience in chemical company and know SAP usage are a big plus. - Good analysis skills, be good at Microsoft Office Excel, Word, etc. - Have basic knowledge on supply chain. - Fluent in English (verbal and written)